FAQs
Heaven Is For Real For Kids app
Posted by David Milling on 10 January 2012 09:06 AM

I want to contact Colton Burpo and his family.

You can find contact information for the Burpos at www.heavenisforreal.net. However, if you have a question or issue with the app, please read the FAQs below or contact us.

I disagree with something in this story and would like you to make a change.

This story is not taken from the Bible. It is Colton Burpo’s memoir of his experience visiting heaven. We have relayed the story exactly as Colton experienced it. Since it is Colton’s story and not a Biblical story, we cannot make any changes to the text. However, if you have discovered a typo or grammatical error, please feel free to contact us and include the name of the app you are having trouble with.

I am having trouble with the sound effects.

The touch points for each sound effect are marked with a small glowing orb. It is easy to accidentally touch one of those when turning the page. Watch carefully where you touch to ensure you are not inadvertently touching a glowing orb. If this does not fix the problem, please contact us and include the name of the app with which you are having trouble.

I am having trouble recording my own version of the story.

Make sure you touch the “stop” button at the end of each page while recording, then turn the page and touch the “record” button to continue recording on the new page. This will not erase your previous recording and will ensure a smooth recording process. Also, make sure you speak into the microphone in your device so your recording will be loud and clear!

I am having trouble sending a postcard via Facebook.

Since the share feature relies on Facebook.com, if that site is having trouble, you may have trouble sharing. If this happens, wait a little while and try again. Facebook is great at fixing bugs and glitches on its site quickly. If it has been 24 hours and you are still having trouble, please contact us and include the name of the app with which you are having trouble.

I am having trouble sharing a coloring page or puzzle via Facebook.

Since the share feature relies on Facebook.com, if that site is having trouble, you may have trouble sharing. If this happens, wait a little while and try again. Facebook is great at fixing bugs and glitches on its site quickly. If it has been 24 hours and you are still having trouble, please contact us and include the name of the app with which you are having trouble.

I am having trouble sending a postcard via email.

Please make sure the email function on your device is working correctly. If you do not have sufficient cell service or if you are not connected to a wireless network, you may have difficulty with your email. If connecting to a wireless network or moving into a full cell service area does not fix the problem, please contact us and include the name of the app with which you are having trouble.

I am having trouble sharing a coloring page or puzzle via email.

Please make sure the email function on your device is working correctly. If you do not have sufficient cell service or if you are not connected to a wireless network, you may have difficulty with your email. If connecting to a wireless network or moving into a full cell service area does not fix the problem, please contact us and include the name of the app with which you are having trouble.

I am having trouble using the app.

From the app home page, tap the “more” button and then tap the “how to use” button for a guide to using this app.

I think this app is too expensive.

We do our best to price all of our apps and in-app purchases fairly, and to provide as much value for our customers as possible for the price! We also will occasionally put our in-app purchases and apps on sale, so keep an eye out for those!

Why isn’t the app free when you purchase the book?

Apps cost a lot of money to produce—just like physical books or ebooks—so we have to charge for them in order to keep producing great content! However the app is less expensive than the physical book in order to make it more affordable for anyone who wants to own both!

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